Frequently Asked Questions
Welcome to AddALinkOfCharm.com
where we encourage and welcome questions and concerns about our Italian Charms, Euro Jewelry, Pandora Jewelry, Crystal Glass Files and More. We also want to share our policies and again warmly welcome you to our Store!
First off may we say we have NO intention of giving up the Italian Charms so Please you can always count on http://www.addalinkofcharm.com to provide you with the best possible Italian Charms available! We have over the last 3 years searched for a Manufacture that could and would produce the highest quality of Euro Style Jewelry available without having to charge great prices for these charms, beads and bracelets! Do not get me wrong, Pandora Jewelry is absolutely gorgeous to say the least! It is premium to all available! So as a company we felt it was our job to find the best product that would match this quality but that most folks could afford and have the fun and style too!
This store is the customers store so enjoy now you have the best of all Worlds. Please Note: Follow this Link to read about the process of our Sterling Silver Plated beads and charms.
Traditional charm bracelets had small cast metal charms dangling from a chain bracelet.
An Italian Company in the late 1980's got the idea to make a bracelet out of modular links that could easily be disconnected and exchanged with other links. Many credit European soccer players and fans for the initial wave of popularity of Italian Charm Bracelets. But when Italian Charm Bracelets became fashionable in America they became a standard jewelry item. Italian Charm Bracelets also are a favorite for young girls & boys because they can trade and mix links with their friends. Because links can be easily added and removed from the Italian Charm Bracelet, Italian Charms have become the center piece of personalized jewelry.
As a person's interest change, their Italian Charms change too. For example, you're getting a new cat; you may want to add a kitten link to your Italian Charm Bracelet. Or its Halloween time, you may add a pumpkin link to your Italian Charm Bracelet. Italian Charms are fun, and most importantly, about you!
Contact email: email@example.com
1640 4th Parallel Rd. Ellensburg, WA. 98926
1-509-968-3608 Pacific Time
Frequently Asked Questions Is your site SAFE!!!!
* https://www.AddALinkOfCharm.com Website is protected by a 128-bit Secure Socket Layer (SSL). This level of security is enabled upon checkout - your personal information, billing information, and credit card information is guarded by this highest level of online security. While browsing the products and categories on our website, and once the order checkout process is complete, the SSL certificate is disengaged, and no personal information is being sent to or used by AddALinkOfCharm.com. We also have HACKER SAFE. This Site is tested on a daily Schedule. AUTHORIZED NET This is to protect our Customers Welfare and Piece of Mind!! ! We, AddALinkOfCharm.com continues to make EVERY EFFORT to keep you personal Information and Your Billing Information as SECURE AS POSSIBLE!
Do you Accept Credit Cards, Personal Checks, Google Check out or Pay Pal?
We accept all major U.S. credit cards: Visa, MasterCard, American Express, Discover, E- Checks Google Check Out and Pay Pal. We also accept personal checks or money orders when ordering by mail.
In some cases, if we have established a customer relationship, we can accept C.O.D.'s, but they are not recommended. We retain the right to cancel orders that appear fraudulent or suspect.
We will report fraudulent transactions to the proper authorities.
When will my order be shipped?
We ship all orders within 1-2 days. (Custom orders ship within 10-14 days) All items you currently see on our site are in stock. Orders are filled as they are placed.
What is the Shipping & Handling charge?
United States: FREE First Class with Confirmation Anywhere within United States for orders $20.00 or more
Orders under $20.00 will be charged 3.98 to be delivered by United States Postal Service..
Orders of $150.00 or more will receive Free Priority Mail Shipping.
Addalinkofcharm.com will not and does not accept responsibility for items lost in the mail.
We offer free First Class Shipping with Confirmation on all orders. However if you return the items we will bill your account $5.98 for shipping, handling, and restocking the item or items.
Canada: First Class with Confirmation Anywhere within Canada is $5.98.
Priority Canadian Post is chosen and then the cost will be $13.45 Anywhere within Canada.
Orders of $150.00 or more will receive Free Priority Mail Shipping per Canadian Post.
Canada Express Mail International rate is $28.95
AddALinkOfCharm.com will not and does not accept responsibility for items lost in the mail.
* Your order should be packaged within 24-48 hours, and you will receive an e-mail confirmation when it has been shipped. You can usually expect your package to arrive in 3 to 10 business days, depending on your location, and holiday mail volume. You may purchase optional shipping insurance to cover risk of loss, theft or damage during shipping.
100% Satisfaction Guaranteed!
1. Shipping and handling fees are not refundable.
2. You should return the item using the same or similar packaging materials as used when we shipped it to you.
3. You will be responsible for return shipping costs and insurance, if any.
PLEASE DO NOT USE UPS UNLESS UPS WAS USED ORIGINALLY TO SHIP TO YOU.
If you have decided to send your item and/or items back we require:
1. RETURN THE ITEM AND/OR ITEMS IN OR LIKE THE SAME PACKING MATERIAL AS PACKAGE WAS SENT IN.
2. USPS FIRST CLASS WITH CONFIRMATION (THIS RESULTS IN A TRACKING NUMBER)
3. THAT YOU CALL AND NOTIFY US THAT YOU ARE SENDING ITEM OR ITEMS BACK.
WITHOUT TRACKING NUMBER:
WE At AddALinkOfCharm will not be responsible of refunding money to your account without confirmation that we received items.
* We will not be responsible for items lost in the mail, items that never returned back to us.
* Without the confirmation number there will be no way of tracking said package.
PLEASE DO NOT USE UPS UNLESS UPS WAS USED ORIGINALLY TO SHIP TO YOU.
* Many of our Premium Line charms have lifetime manufacturer warranties. Defective charms from these manufacturers may be returned to us at any time for refund or exchange.
* Occasionally a manufacturer will discontinue certain designs and we will not be able to replace your charm, however you may choose to select a similar charm of same value. We would appreciate your feedback on returned items to help us make future stocking decisions.
How do I contact you?
The easiest and fastest way to contact us is by
email at: firstname.lastname@example.org
Or Call At 1-509-968-3608
Do you have a guarantee policy?
* We have a no-question-asked 30-day money-back guarantee which says you can return your item.
* It is easy to say you have High Quality Products, We DO. We; AddALinkOfCharm.com Are proud to say WE DO STAND Behind our products. No Questions asked, we stand behind our products and Our Name.
* Our policy is and continues to be Quality Not Quantity. You will be pleased with our prices, product and unparalleled customer service. Customer satisfaction is very important to us!!!
1) We have a 100% no question 30 day return policy.
Many of our Premium Line charms have lifetime manufacturer warranties. Defective charms from these manufacturers may be returned to us at any time for refund or exchange.
Occasionally a manufacturer will discontinue certain designs and we will not be able to replace your charm, however you may choose to select a similar charm OSV.
* No warranty on Watch Glass (Sapphire or Mineral), Batteries, Leather strap, stone setting or Micro-fusion, Soldering (remove it there is no soldering on the watch), spring or coil, Stones or other components. The word "Water Resistant" intended only as protection against dust and humidity.
* 2 year limited warranty on Movements
* 2 year limited warranty on case, case back, crowns, pushers, watch dial, hands and SS bracelets.
Warranty will void if product is tampered or repaired by non-Authorized entities, the product serial number or code has been removed, defaced or altered. Damages, breakage or scratches are due to wear and tear, abnormal use, misuse, negligence, abuse, accident, alteration, improper storage, abnormal conditions, exposure to moisture or humidity, saltwater damage or residues, and discoloration due to swimming, detergents or other chemicals, abnormal marks such as dent, indentations and scratches or any indication of applied forces beyond the structural integrity of designs, which might have contribute directly or indirectly and caused the damage or other acts which are not the fault of D'Linq Brand, including damage caused by shipping.
Warranty does not cover normal wear and tear, abnormal use, misuse, negligence, abuse, accident, alteration, improper storage, abnormal conditions, exposure to moisture or humidity, saltwater damage or residues, and discoloration due to swimming, detergents or other chemicals, abnormal marks such as dent, indentations and scratches or any indication of applied forces beyond the structural integrity of designs, which might have contribute directly or indirectly and caused the damage or other acts which are not the fault of D'Linq Brand, including damage caused by shipping.
The word "Water Resistant" intended only as protection against dust and humidity.
Warranty will void and the consumer shall have no benefits under this limited warranty if any of the following conditions are applicable:
* The Product has been subjected to abnormal use, abnormal conditions, improper storage, exposure to moisture or humidity, unauthorized modifications or repairs, misuse, neglect, abuse, accident, alteration, improper installation, or other acts which are not the fault of D'Linq Brand, including damage caused by shipping.
* The Product has been damaged from external causes such as collision with an object, or from fire, flooding, sand, dirt, or damage from exposure to weather conditions.